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Frequently asked questions
FAQ POKEMON
1. Do you sell authentic Pokémon products?
Yes! All our Pokémon cards and accessories are 100% authentic and sourced from trusted suppliers worldwide.
2. Which regions do your products come from?
We offer Pokémon products from multiple regions including Japanese, Chinese, Korean, and English releases.
3. Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery times are shown at checkout.
4. How long does shipping take?
Orders usually ship within 1–3 business days. Delivery time depends on your location.
5. What payment methods do you accept?
We accept all major payment methods including debit/credit cards, PayPal, and other secure payment options available during checkout.
6. Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email.
7. Are booster packs or boxes sealed?
Yes, all booster packs, boxes, and sealed products come in factory-sealed condition unless clearly stated otherwise.
8. What if I receive a damaged item?
If your order arrives damaged, contact us within 48 hours with photos, and we’ll help you with a replacement or refund.
9. Do you accept returns?
Yes, unopened products can be returned within 14 days of delivery. Customer is responsible for return shipping.
10. How often do you restock new items?
We restock regularly! Follow our updates or subscribe to our newsletter to get notified about new arrivals and rare drops.
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